All kitchenware orders at ChicStride undergo thorough quality checks before shipping, which may take 3-5 business days to process. During this period, you may request cancellation by emailing service@chicstride.shop with your order number. Once your package enters the shipping phase (typically after 5 business days), cancellations cannot be accommodated. We recommend reviewing your cart carefully before finalizing purchases of our premium cookware and bakeware collections.
We stand behind our kitchen essentials with a 21-day return window from delivery date - longer than standard policies to account for international shipping times. This gives you ample opportunity to test cookware performance under real kitchen conditions. Exchange requests are accepted for identical items in different colors/styles, or for products of equal value from our current collection. Special edition seasonal items may have modified exchange eligibility.
To qualify for returns, kitchen products must be unused with original protective coatings intact, including all silicone grips, non-stick surfaces, and glass lids. Cookware must show no signs of seasoning, food residue, or heat marks. Original packaging with protective inserts is mandatory - damaged boxes may incur a 15% restocking fee. For safety reasons, any knife sets or cutting tools must have all blade guards secured and show no evidence of sharpening or use.
Exchanges require the returned item to meet all original condition standards. Our kitchenware specialists will inspect each piece before approving exchanges, which may take 7-10 business days. For cookware sets, all pieces must be returned together - partial set returns will be denied. Replacement items ship via standard delivery (5-10 business days) after return approval. During peak seasons, popular color exchanges may experience delays due to inventory fluctuations.
Customers are responsible for return shipping costs, which vary by product weight and destination. Heavy-duty cookware and appliance returns may require special freight arrangements - contact our team for pre-approved carriers. A 10% restocking fee applies to opened (but unused) specialty bakeware and small appliances. These fees are waived for verified manufacturer defects or shipping errors on our part. Return labels for defective items will be provided within 3 business days of claim approval.
Refunds for approved returns are processed within 14-21 business days after we receive and inspect your kitchen products. This extended timeframe ensures proper evaluation of premium materials like cast iron, copper cores, and ceramic coatings. Your original payment method will be credited, excluding any non-refundable shipping charges. International refunds may require additional processing time depending on your financial institution. You'll receive email confirmation at each stage: return receipt, inspection completion, and refund issuance.
Custom-engraved or monogrammed kitchen tools cannot be returned for hygiene reasons. Seasonal clearance items marked "final sale" are excluded from returns. Bundled sets purchased with promotional discounts must be returned in full for refund calculations. For food safety compliance, any porous kitchen items (wooden utensils, cutting boards) accidentally used cannot be accepted back into inventory.
If your refund hasn't appeared after 21 business days: (1) Verify with your bank regarding pending transactions (2) Check for holds related to international currency conversion (3) Contact service@chicstride.shop with your order number and return tracking details. Our kitchenware support team will investigate and respond with resolution timelines within 3 business days, prioritizing cases involving high-value appliances or cookware sets.
