Our kitchenware inventory is carefully curated and updated regularly. Due to the artisanal nature of many products, certain items may have limited availability. If an ordered item becomes unavailable during processing, we'll notify you within 3 business days with options: (1) a comparable alternative from our premium selection, (2) a full refund, or (3) a store credit for future purchases. We prioritize finding solutions that maintain your kitchen's functionality and style.
All prices are listed in USD and reflect the quality craftsmanship of our kitchen products. We reserve the right to correct pricing errors that may occasionally occur (e.g., a $150 chef's knife listed as $15). In such cases, we may cancel affected orders and promptly issue refunds while notifying customers of the correction. This policy ensures fairness while maintaining our commitment to quality kitchen essentials.
Orders for our kitchenware products are processed within 5-7 business days (10-14 days during holiday seasons or for custom items). Many of our products require careful packaging to ensure safe transit. Once processed, you'll receive shipping confirmation with tracking details. For handmade or special-order items, we'll provide specific production and shipping timelines at checkout to properly manage expectations for these premium kitchen tools.
We partner with specialized carriers to ensure your kitchen products arrive safely. Shipping times vary by product type and destination (see our Shipping Policy for details), with fees calculated at checkout. For international orders of premium cookware, we include all necessary customs documentation with accurate product descriptions and values to facilitate smooth delivery of your culinary investments.
We offer a 21-day return window from delivery date for most kitchen products. Items must be unused, in original packaging with all accessories. Certain premium cookware may have different return conditions due to hygiene considerations. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. This extended period allows proper evaluation of kitchen tools' performance in your cooking environment.
All content on chicstride.shop—including product photography, culinary descriptions, and our branding—is protected by copyright law. Unauthorized commercial use of our content (such as repurposing images for third-party sales) is prohibited. This protection maintains the integrity of our kitchenware selection and the expertise behind our product curation.
chicstride.shop shall not be liable for: (1) Shipping delays caused by carriers or customs inspections, (2) Unavailability of handmade or limited-edition items, (3) Incidental damages from website use, or (4) Third-party actions related to our products. This policy allows us to focus on delivering exceptional kitchenware while maintaining reasonable business operations.
For any customer service inquiries regarding our kitchen products, please email: service@chicstride.shop. Our culinary support team typically responds within 48 hours, with slightly longer response times during peak seasons. We're committed to helping you create the perfect kitchen experience.
