At chicstride.shop, we take pride in delivering premium kitchenware with care and precision. Our shipping policy ensures your culinary tools arrive safely while maintaining transparency about timelines and costs for our valued customers.
All orders undergo careful quality inspection and packaging within 4–7 business days after confirmation. During seasonal promotions or product launches, processing may extend up to 10 business days. You'll receive email notifications if your order requires additional processing time, keeping you informed every step of the way.
Domestic shipments (U.S.) typically arrive within 8–15 business days after dispatch. International orders (Canada, UK, Australia, and select European countries) require 12–25 business days for delivery, accounting for customs clearance procedures. These extended timeframes ensure proper handling of fragile kitchen items during transit.
We currently ship to: United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, and Japan. Please verify your country's availability during checkout.
Our shipping fees are structured as follows:
Standard Shipping
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Expedited Shipping
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
Our expedited service guarantees your kitchen essentials receive priority processing (within 2–3 business days) and faster transit via premium carriers. This option is ideal for time-sensitive culinary projects or gift occasions.
Expedited shipping applies to: (1) In-stock items excluding custom-made products, (2) Orders placed before 12 PM EST on business days, and (3) Deliveries to major metropolitan areas. Some remote locations may experience 1–2 day delays even with expedited service.
International customers are responsible for all customs duties, taxes, and import fees. These charges vary by country and are not included in our shipping costs. For returned shipments due to unpaid customs fees, a US$25 restocking fee applies to cover administrative and return shipping expenses.
Fragile items like glassware and ceramic cookware receive additional protective packaging, which may slightly increase processing time. We cannot guarantee expedited delivery for orders containing more than 3 fragile items due to special packaging requirements.
Detailed tracking information will be emailed once your kitchenware ships. For international orders, tracking updates may pause during customs clearance but will resume once the package enters the destination country's postal system.
If your package shows as delivered but hasn't arrived, please check with neighbors and your local post office before contacting us. For damaged shipments, you must notify us within 48 hours of delivery with photographic evidence to qualify for replacement or refund.
For shipping inquiries, please email service@chicstride.shop. Include your order number and specific question for fastest response. Our customer service team typically responds within 2–3 business days.
